Q: Does Trifecta Watches have access to additional watches not shown online?
A: Yes! Not only do we have watches in stock that don't appear online, we have access to hundreds of additional timepieces and full collections as an Authorized Retailer for Tissot, Hamilton, Citizen, Seiko, and Blumlux.
In addition, we have relationships throughout the country that allow us to get other luxury watch brands at competitive prices.
Q: What are your in-person hours at your physical location?
A: Trifecta Watches is open Tuesdays and Thursdays from 10:00 AM-4:00 PM. We are open by appointment the rest of the week at our Lafayette, IN location. Online is open 24/7 and serves the entire United States. We also offer virtual appointments for customers throughout the country upon request.
For the most up to date news and information regarding hours at our physical location at 602 Columbia St, Lafayette, IN 47901, please follow us on Facebook. To schedule an appointment, please click here.
Q: How long does it take to receive an item purchased online?
A: We typically process in stock orders within 48 hours after purchase. Once processed, they will be received by the appropriate delivery service and shipped out. Shipping usually takes about 2-4 days after your order is processed, depending on location and time of year. There are also additional shipping options at checkout.
Please account for the processing time mentioned above before selecting your shipping method. If you are unsure if your package will arrive on time, please contact us and we will do all we can to make sure your item arrives when you want it to.
While Trifecta Watches will insure and replace a lost or damaged item while in the possession of the shipping carrier, Trifecta Watches is not in any way responsible for lost or stolen packages once the item is delivered by the shipping carrier. If you are concerned about receiving your shipment, you can request that a signature be required during delivery.
Have a special request or shipping inquiry? Click here to email us.
Q: What is your return and exchange policy?
A: We accept 30-day returns and exchanges on all items in store or via mail. Refunds are issued once the item is returned and inspected.
Any item that does not come back in the same quality as it left will either be denied a refund or charged a restocking fee of up to 20% the purchase price of the item.
If you need to return or exchange an item, please email us by clicking here.
Note that items that were special ordered and/or modified (watch mods, bracelets/straps different than the original, etc.), are not eligible for refunds or exchanges.
Q: What if I need a replacement or longer strap/bracelet on my watch or need it sized after purchase?
A: In many cases, we are able to order you a replacement strap/bracelet or longer strap/bracelet for an additional fee. Straps/bracelets can be special ordered for customers who shop in person or online. Straps/bracelets cannot be returned or exchanged.
If you need a watch bracelet sized and purchased it was purchased from us, you will receive a complimentary sizing. If you would like a bracelet sized for a watch that was not purchased from us, you will be a charged a small fee. Watch sizings can only be in-person transactions. These repairs will not be fulfilled via mail.
If you need help with a strap/bracelet, please email us by clicking here.
Do you have a question not listed here? Just drop us a message here and we will get back to you soon.