FAQs/ Terms & Conditions

Q: Does Trifecta Watches have access to additional watches not shown online? 

A: Yes! We have access to hundreds of additional timepieces and full collections as an Authorized Retailer for Tissot, Hamilton, Citizen, Bulova, Seiko, Garmin, and Longines.

Just ask! Make a request or inquiry by clicking here.

Q: Does Trifecta Watches price match? 

A: Yes, we are willing to price match in many instances as long as you can show the item was listed for a lower price at a reputable company. With this said, in all cases, we reserve the right to decline a price match at any time.

Q: What are your in-person hours at your physical location? 

A: Search for "Trifecta Watches" on Google for the latest hours at our physical location in Lafayette, IN. 

We are available by appointment the rest of the week at our Lafayette, IN location.

Our online store is open 24/7 and serves the entire United States. 

For additional news and information regarding hours at our physical location at 602 Columbia St, Lafayette, IN 47901, please follow us on Instagram, Facebook and TikTok. To schedule an appointment, please click here. 

Q: How long does it take to receive an item purchased online?

A: We typically process in-stock orders within 1-2 business days after purchase. Once processed, they will be received by the appropriate delivery service and shipped out using the declared or default shipping method. Your order usually takes 2-4 business days to arrive to your location after your order is processed, depending on location and time of year. 

Please account for the processing time (1-2 business days) mentioned above before selecting your shipping method. For example, if you select two-day shipping, it does not necessarily mean you will receive it in exactly two days. You must allow for processing time. Sometimes we will get your package out on the same day, but often times it will take a day or even two based on the time of day and day of the week you placed your order, time of year, etc. 

If you are unsure if your package will arrive on time, please contact us and we will do all we can to make sure your item arrives when you want it to. 

Note regarding Express shipments: Again, if you select Express shipping, you still need to account for processing time unless there has been clear communication with us that we will get the watch out the same day. We aim to please, so if you are unsure, or need your watch as soon as possible, please reach out. We will do all we can to accommodate you. 

Note regarding insurance and liability: While Trifecta Watches will insure and replace a lost or damaged item while in the possession of the shipping carrier, Trifecta Watches is not in any way responsible for lost or stolen packages once the item is shown as delivered by the shipping carrier. If you are concerned about receiving your shipment, please contact us.

Have a special request or shipping inquiry? Click here to email us. 

Q: What is your return and exchange policy?

A: We accept free 15-day returns and exchanges on unworn items in-store or via mail as long as they meet the criteria below *. Refunds are issued once the item is returned and inspected.

The 15-day return and exchange window starts when you receive the watch in the mail or at the store. For online orders, as long as the watch is postmarked by the end of day 15, your return or exchange will be honored regardless of time in transit.

Returns are directed back to the method of payment you used to place the order.

You will receive an email within minutes of an order cancellation (and order that was not yet shipped out). You will receive an email about refunds once the funds are sent back to your account, which is about 1-3 business days. Please check your spam folder if you cannot initially find the emails. Emails are sent to the email used to place the order. 

* Please note that items are eligible for returns and exchanges if they are unworn and come back in their original condition (brand new with tags, paperwork, and box). We reserve the right to deny any return or exchange at any time. 

If you need to return or exchange an item, please email us by clicking here. We will send you a pre-paid label for your return. 

Note that items that were special ordered and/or modified in any way (watch mods, bracelet sizings, bracelets/straps different than the original, etc.), are not eligible for refunds or exchanges. 

Note about order the return of funds after the initiation of a refund/cancellation: Your refund is usually initiated within one business day after the returned item is delivered to Trifecta. It typically takes 1-3 business days for your funds to show back up in your account. Like all retailers, we do not control the speed which your funds post back to your account. If you have questions about the speed of the return of your funds, it is best to contact your credit card company. 

Q: What if I need a replacement, shorter, or longer strap/bracelet on my watch or need it sized after purchase?

A: In many cases, we are able to order you a replacement strap/bracelet or different sized strap/bracelet for an additional fee. Straps/bracelets can be special ordered for customers who shop in person or online. Straps/bracelets cannot be returned or exchanged. 

If you need a watch bracelet sized that was purchased from us, you will receive a complimentary sizing. If you would like a bracelet sized for a watch that was not purchased from us, you will be a charged a small fee. Watch sizings can only be in-person transactions. These repairs will not be fulfilled via mail. 

If you need help with a strap/bracelet, please email us by clicking here.

Do you have a question not listed here? Just drop us a message here and we will get back to you soon.